Some physicians are putting new emphasis on careful, active listening to patients. Organizations that don't encourage this may be ignoring a tool for controlling costs, retaining enrollment and improving medical care.
Under capitation, a medical practice's earnings don't rise directly with its production. That doesn't mean, says this consultant, that productivity payment systems for individual physicians should be junked.
Many physicians are falling short when it comes to reporting test results to patients, a recent study shows. Such lapses could hurt both doctors and health plans in the quest for good patient-satisfaction scores.