Managed Care

 

Strengthening interviewing skills

MANAGED CARE May 1999. © MediMedia USA

Strengthening interviewing skills

MANAGED CARE May 1999. ©1999 Stezzi Communications

COMMUNICATION

As the preceding article by Butler and Keller suggests, even a little communication training can help physicians work more effectively with patients. A study funded by Kaiser Foundation Health Plan and Permanente Medical Group quantifies this perception. Between 1990 and 1995, 1,384 clinicians — 1,055 of them physicians — attended one-day workshops designed to improve the quality of clinician-patient communication. Participants evaluated the workshop at its conclusion and again three months later. Respondents were asked about their level of agreement with statements below on a 1–7 scale, 1 meaning "never" or "strongly disagree," and 7, "extremely often" or "strongly agree." Average responses are rounded to the nearest quarter.

Perceived benefits of workshop

Of course, it's easy to be nice to people who are nice to you. The true test for any communicator is being able to win over those who are difficult — including difficult patients. Participants were asked how the workshop helped them handle sticky situations.

Coping with difficult patients

SOURCE: "THRIVING IN A BUSY PRACTICE: PHYSICIAN-PATIENT COMMUNICATION TRAINING," EFFECTIVE CLINICAL PRACTICE, AMERICAN COLLEGE OF PHYSICIANS/AMERICAN SOCIETY FOR INTERNAL MEDICINE AND ALLIANCE OF COMMUNITY HEALTH PLANS, MARCH 1999

Meetings

2014 Annual HEDIS® and Star Ratings Symposium Nashville, TN November 3–4, 2014
PCMH & Shared Savings ACO Leadership Summit Nashville, TN November 3–4, 2014
Medicare Risk Adjustment, Revenue Management, & Star Ratings Fort Lauderdale, FL November 12–14, 2014
World Orphan Drug Congress Europe 2014 Brussels, Belgium November 12–14, 2014
Healthcare Chief Medical Officer Forum Alexandria, VA November 13–14, 2014
Home Care Leadership Summit Atlanta, GA November 17–18, 2014
6th Semi-Annual Diagnostic Coverage and Reimbursement Conference Boston December 4–5, 2014
Customer Analytics & Engagement in Health Insurance Chicago December 4–5, 2014
Pharmaceutical and Biotech Clinical Quality Assurance Conference Alexandria, VA December 4–5, 2014
9th Semi-Annual Medical Device Coverage and Reimbursement Conference San Diego December 5, 2014
8th Annual Medical Device Clinical Trials Conference Chicago December 8–9, 2014
HealthIMPACT Southeast Tampa, FL January 23, 2015