Since 2008, improvement seen in insurers’ claims response times

Providers complain about any number of things that irk them about insurers and health plans, but one of the biggest is how long it takes for claims to be paid. But the National Insurer Report Card says Cigna and Humana have cut their median claim response time in half over the last four years. Median response time for commercial health insurers varied from 6 to 15 days, according to the report card.

The National Insurer Report Card, launched in 2008 by the American Medical Association, reviews claim payments, claim processing errors, and median remittance response times.

Days until claim is paid

Source: 2011 National Health Insurer Report Card. American Medical Association

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to or online at

Subscribe to Our Newsletters

Monthly table of contents

Be notified as each issue of Managed Care is available online.

Biweekly newsletter

Recent topics have included:

PTCommunity news

New drug approvals, clinical trials, drug management. Three times per week.