NCQA: Member satisfaction and clinical quality related


For the first time, the National Committee for Quality Assurance says it can demonstrate a strong link between clinical quality, as reported in HEDIS, and member satisfaction. Plans that scored in the highest quartile last year on "effectiveness of care" measures in HEDIS, NCQA's vehicle for HMO-quality measurement, also received the highest marks from members in NCQA's Consumer Assessment of Health Plans survey (CAHPS).

NCQA compared mean CAHPS rates for the top 25 percent of HEDIS performers against all other health plans. For every CAHPS measure, below, high-scoring HEDIS plans achieved greater member satisfaction than those with lower performance on HEDIS.

SOURCE: NATIONAL COMMITTEE FOR QUALITY ASSURANCE, WASHINGTON, 1999

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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