Strengthening interviewing skills


COMMUNICATION

As the preceding article by Butler and Keller suggests, even a little communication training can help physicians work more effectively with patients. A study funded by Kaiser Foundation Health Plan and Permanente Medical Group quantifies this perception. Between 1990 and 1995, 1,384 clinicians — 1,055 of them physicians — attended one-day workshops designed to improve the quality of clinician-patient communication. Participants evaluated the workshop at its conclusion and again three months later. Respondents were asked about their level of agreement with statements below on a 1–7 scale, 1 meaning "never" or "strongly disagree," and 7, "extremely often" or "strongly agree." Average responses are rounded to the nearest quarter.

Perceived benefits of workshop

Of course, it's easy to be nice to people who are nice to you. The true test for any communicator is being able to win over those who are difficult — including difficult patients. Participants were asked how the workshop helped them handle sticky situations.

Coping with difficult patients

SOURCE: "THRIVING IN A BUSY PRACTICE: PHYSICIAN-PATIENT COMMUNICATION TRAINING," EFFECTIVE CLINICAL PRACTICE, AMERICAN COLLEGE OF PHYSICIANS/AMERICAN SOCIETY FOR INTERNAL MEDICINE AND ALLIANCE OF COMMUNITY HEALTH PLANS, MARCH 1999

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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