Physicians underestimate how well they're communicating with patients


With all the changes in health care in the last decade, physicians are concerned that patients are feeling shortchanged. Take heart. A new survey indicates that patients are much more satisfied with many aspects of the doctor-patient relationship than physicians think.

Let's talk about communication. Sixty-four percent of the 1,567 patients who participated say they are extremely or very satisfied with the way doctors communicate with them. On average, four hundred physicians thought that only 46 percent of patients would respond as favorably. Sixty percent of patients said they were satisfied with the level of compassion doctors express, while doctors predicted that only 52 percent of their patients would feel that way.

The survey, conducted by Yankelovich Partners for Pfizer Medical Humanities Initiative, is a "snapshot" taken last November. Data were arranged in several demographic categories, including region.

SOURCE: PFIZER MEDICAL HUMANITIES INITIATIVE'S SURVEY OF THE KEY PATIENT-PHYSICIAN RELATIONSHIP IN AMERICA, CONDUCTED BY YANKELOVICH PARTNERS, 1998

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

Subscribe to Our Newsletters

Monthly table of contents

Be notified as each issue of Managed Care is available online.

Biweekly newsletter

Recent topics have included:

PTCommunity news

New drug approvals, clinical trials, drug management. Three times per week.

UP NEXT

Managed Care
By Peter Wehrwein
Managed Care
By Howard Wolinsky