Sachs Names Health Plans To 'Honor Roll'


There are many ways to rank health plans. The Sachs Group, which thinks loyalty and satisfaction with member services tell a lot about a health plan, issued its third annual HMO Honor Roll, singling out plans for these attributes.

Sachs surveyed 97,000 consumers in 30 markets. Consumer loyalty, Sachs says, is important to a health plan's long- term viability. Sachs found that member services had the greatest influence on loyalty. Network access and medical management had less effect. The office-visit experience had no bearing on loyalty to an HMO.

For health plans, the findings are good news, because member services — claims handling, benefit explanation and so on --are areas HMOs can control. It also means members distinguish between loyalty to health plans and loyalty to physicians.

Those making the honor roll were tops in their markets in subscriber loyalty and satisfaction with member services.

Sachs Group's third annual HMO Honor Roll

Market Plan name
Boston Harvard Pilgrim Health Care
Cincinnati ChoiceCare Health Plans
Denver Kaiser Permanente-Colorado
Los Angeles Kaiser Permanente-California
Miami Blue Cross Blue Shield of Florida
Prudential HealthCare-South Florida
New York Physicians Health Services
Portland Kaiser Permanente-Northwest
Sacramento Kaiser Permanente-California
San Diego Kaiser Permanente-California
San Francisco Kaiser Permanente-California
Tampa Cigna HealthCare of Florida
Washington Kaiser Permanente-Mid-Atlantic
Prudential HealthCare-Mid-Atlantic
SOURCE: SACHS GROUP, EVANSTON, ILL., 1998

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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