Employers, HMOs weigh in on PBM satisfaction


On the whole, large employers are more satisfied with their pharmacy benefit managers than are HMOs, but a study released by the Pharmacy Benefit Management Institute suggests that both groups find their PBMs lacking in some aspects of utilization management and service.

Room for improvement

Employers and HMOs share common concerns about their PBMs. Figures reflect the percentage of respondents dissatisfied with their PBM's performance on a given function. They also provide a peek into employer and HMO priorities.

Source: PHARMACY BENEFIT MANAGEMENT INSTITUTE, SCOTTSDALE, ARIZ., 1997.

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HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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